HANDLING RETURNS AND REFUNDS

Payments and returns

Return policy

Villavicencio Design allows return and refund if the product received is not according to product quality standards or if the product received does not tally with the product ordered ( wrong colour, size etc.) in accordance with the Cancellation Act. In order to start the return procedure, please ensure the following:

  • The item is unused, resellable, undamaged (no stain, wear marks), and all tags are included.

The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.

Defective goods: the Purchaser’s rights and time limit to give notice

If the goods are defective, you must notify us that you wish to invoke the defect within a reasonable amount of time after the defect was discovered. It must be done within two months after the defect was discovered. Notice may be given no later than two years after you took possession of the good. If the goods or parts thereof are meant to last considerably longer than two years, this deadline is extended to five years.

If the goods have a defect and this is a production defect, or to conditions on the part of the Purchaser, you may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensation from us, according to the relevant circumstances.

Notice should be given to us in writing. You can contact us by sending us an email to [email protected] or in our contact us page.

The cancellation period begins as follows:
  • In the purchase of individual goods, the cancellation period will begin on the day after the goods are received.
  • If a subscription is being sold, or the contract contains the regular delivery of identical goods, the period begins on the day after the first shipment is received.
  • If the purchase consists of several deliveries, the period will begin on the day after the final delivery is received.

The cancellation period will be extended to 12 months after the end of the original period should the Seller not inform the Purchaser of the right to cancel and the standard cancellation form before the conclusion of the contract. This will also apply if the information on terms and conditions, time limits and procedures for exercising the right to cancel is insufficient. However, if the trader gives this information during these 12 months, the cancellation period ends 14 days after the day the Purchaser received the information.

When the right to cancel is exercised, the goods must be returned to the Seller within a reasonable amount of time and no later than 14 days after notice has been given on the intention to exercise the right. The Purchaser must cover the direct costs associated with returning the goods, unless otherwise agreed or the Seller has not informed the Purchaser that they have to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.

The Purchaser may check or test the goods in an appropriate manner in order to determine the nature, properties and function of the goods without affecting the right to cancel. If the checking or testing goes beyond what is reasonable and necessary, the Purchaser may be responsible for any reduction in the original value of the goods.

The Seller is obligated to pay back the purchase sum to the Purchaser without undue delay, and no later than 14 days after the Seller received notice on the Purchaser’s decision to exercise the right to cancel. The Seller has the right to retain the repayment until it has received the goods from the Purchaser, or until the Purchaser has documented that the goods have been sent back.

We recommend to all our customers if you have a doubt on regards to size to visit our size’s hat section or contact us.

Conflict resolution

Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Norwegian Consumer Authority for mediation. The Consumer Authority may be reached on (+47) 23 400 600 or at www.forbrukertilsynet.no

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